Frequently Asked Questions
Everything you need to know about your next adventure with Matador.
What makes Matador equipment different from standard travel gear?
Matador specializes in high-performance, packable equipment. We utilize advanced materials like Cordura® and waterproof coatings to ensure our gear is ultralight and durable without sacrificing technical functionality.
How do I clean and maintain my Matador products?
For most items, we recommend hand washing with cold water and a mild detergent. Always hang dry and avoid using bleach or putting technical fabrics in a high-heat dryer to preserve the waterproof coatings.
What is your shipping policy for domestic and international orders?
We offer standard and expedited shipping across the United States, as well as international shipping to most countries. Orders are typically processed within 1-2 business days, and tracking info is sent via email upon dispatch.
What is your return and exchange policy?
We want you to love your gear. If you are not satisfied, you can return unused products in their original packaging within 30 days of purchase for a full refund or exchange.
Does Matador equipment come with a warranty?
Yes, we stand behind our craftsmanship. All Matador products are covered by a 1-year warranty against manufacturer defects in materials and workmanship.
Are your materials sustainably sourced?
We are committed to responsible manufacturing. We prioritize long-lasting durability to reduce waste and are increasingly incorporating recycled materials and PFC-free finishes into our product lines.